COVID-19 UPDATE: According to the Tennessee government's guidelines, Tech Nav's services are classified as an essential business during a statewide emergency. With this in mind, we will remain open to provide services to our customers. We are taking necessary precautions to protect our customers and team. We appreciate your choice to shop local in this time.


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What traveling tech support is and other FAQs

What is traveling tech support?

Traveling tech support means that a professional computer technician comes to your doorstep.

No lines, no hassle. Just service.

Tech Nav's Store Manager with Tech Nav car
computer technician

Friendly, professional tech support on-site, remotely or in person.

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We can come to you, you can come to us or we can connect remotely!

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Less down time. Most devices can be fixed in about an hour.

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Often same day appointments available.


Does it cost extra for a technician to come to me?

Not at all.  We do not charge extra for technicians traveling to you.  On-site is a core part of what we do at Tech Nav, so it is built into our prices!

Will I have to wait around for the technician?

Unlike some other companies, Tech Nav doesn't give you a large gap that you have to wait for your technician during. When you schedule a Tech Nav service, you are given a 60-minute window during which your technician will arrive. 

What if I don't have time for a tech to come to my house?

No problem. Just drop your computer off at our shop in Alcoa, TN. We can fix and call you back when it's complete. 

What if I don't want a technician to come to my house?

That's ok.  We get it! That doesn't offend us. Pick a convenient location and we'll just meet you there. A lot of times we even meet clients as they go into work, fix the device and return at the end of the day! Easy peasy. 

Where are you guys located, anyways?

We are located in Alcoa, TN at 1895 Louisville Rd. We are on the corner of Louisville Rd. and Hunt Rd. - right down the road from Walmart! Come see us - we'd love to see you!

Are you licensed and insured?

Yes. We are licensed with the state of Tennessee, fully insured and bonded. It is our #1 priority to make sure our clients are happy and fully protected!

Do you guys do.....?

Tech Nav can help with all things computers, tablets, smartphones, wi-fi and "smart" technology. Check out our services! Don't see what you need listed? Just give us a call. We'll figure it out together.

Give us a call to get started now.