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Service Warranty

Backed with the Tech Nav Promise.

THE Tech Nav Promise

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REPAIR WARRANTY

What is covered:

  • If the technician’s fix does not correct what is wrong
    • We’ll fix what is wrong for no extra labor costs. If it’s our mistake, we’ll fix it!
  • The same issues re-appearing within 30 days on the same device that Tech Nav services were provided on.
  • Any service or product that was on your receipt, but was not completed/performed on your device.

What is not covered:

  • Any issue not reported within the 30-day window of the warranty
  • Issues that are unrelated to the original complaint.
  • Any issues that are a result of lack of following technician recommendations
  • Any virus or device infection that appears on a device without Tech Nav Security Antivirus
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WARRANTY FOLLOW UP IS ALWAYS

TECH NAV SECURITY ANTIVIRUS WARRANTY

What is covered:

  • The appearance of any virus, pop-up, malware, malicious software, or hacking attempt on the device within 365 days of the installation of Tech Nav Security Antivirus.
    • The warranty also includes a free remote session to fix any issue covered by the warranty with no extra cost to you

What is not covered:

  • Any virus or device infection that results from lack of following antivirus prompts or recommendations from your Tech Nav technician.
  • Any virus or device infection that appears on a device without Tech Nav Security Antivirus.

YOU KNOW YOU'RE ALWAYS SAFE WITH

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NEW DEVICE WARRANTY

The New Device Warranty includes three separate warranties so your computer is protected!

  • The first warranty is the New Device 1-Year Warranty!
    • This warranty covers:
      • Any manufacturer defects or broken parts due to a manufacturer issue.
    • This warranty does not cover:
      • Any parts broken outside of the warranty window or any parts broken due to user damage. 
      • The new device being lost or stolen.

 

  • The second warranty is the Tech Nav Security Antivirus Warranty!
    • This warranty covers:
      • Any pop-ups, viruses, malware, malicious software, or any hacking attempts that appear on your new device in 365 days of installation.
      • To see everything that is covered within this warranty, check out the Tech Nav Security Antivirus Warranty section.

 

  • The third warranty is the Repair Warranty!
    • This warranty covers:
      • Any issues with the set-up of your new device within the 30-days from the service.
      • To see everything that is covered within this warranty, check out the Repair Warranty section.