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COVID-19 UPDATE: According to the Tennessee government's guidelines, Tech Nav's services are classified as an essential business during a statewide emergency. With this in mind, we will remain open to provide services to our customers. We are taking necessary precautions to protect our customers and team. We appreciate your choice to shop local in this time.

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Service Warranty

Backed with the Tech Nav Promise.

THE Tech Nav Promise

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REPAIR WARRANTY

What is covered:

  • If the technician’s fix does not correct what is wrong
    • We’ll fix what is wrong for no extra labor costs. If it’s our mistake, we’ll fix it!
  • The same issues re-appearing within 30 days on the same device that Tech Nav services were provided on.
  • Any service or product that was on your receipt, but was not completed/performed on your device.

What is not covered:

  • Any issue not reported within the 30-day window of the warranty
  • Issues that are unrelated to the original complaint.
  • Any issues that are a result of lack of following technician recommendations
  • Any virus or device infection that appears on a device without Tech Nav Security Antivirus
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WARRANTY FOLLOW UP IS ALWAYS

TECH NAV SECURITY ANTIVIRUS WARRANTY

What is covered:

  • The appearance of any virus, pop-up, malware, malicious software, or hacking attempt on the device within 365 days of the installation of Tech Nav Security Antivirus.
    • The warranty also includes a free remote session to fix any issue covered by the warranty with no extra cost to you

What is not covered:

  • Any virus or device infection that results from lack of following antivirus prompts or recommendations from your Tech Nav technician.
  • Any virus or device infection that appears on a device without Tech Nav Security Antivirus.

YOU KNOW YOU'RE ALWAYS SAFE WITH

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NEW DEVICE WARRANTY

The New Device Warranty includes three separate warranties so your computer is protected!

  • The first warranty is the New Device 1-Year Warranty!
    • This warranty covers:
      • Any manufacturer defects or broken parts due to a manufacturer issue.
    • This warranty does not cover:
      • Any parts broken outside of the warranty window or any parts broken due to user damage. 
      • The new device being lost or stolen.

 

  • The second warranty is the Tech Nav Security Antivirus Warranty!
    • This warranty covers:
      • Any pop-ups, viruses, malware, malicious software, or any hacking attempts that appear on your new device in 365 days of installation.
      • To see everything that is covered within this warranty, check out the Tech Nav Security Antivirus Warranty section.

 

  • The third warranty is the Repair Warranty!
    • This warranty covers:
      • Any issues with the set-up of your new device within the 30-days from the service.
      • To see everything that is covered within this warranty, check out the Repair Warranty section.