Service Warranty
Backed with the Tech Nav Promise.
THE Tech Nav Promise
REPAIR WARRANTY
What is covered:
- If the technician’s fix does not correct what is wrong
- We’ll fix what is wrong for no extra labor costs. If it’s our mistake, we’ll fix it!
- The same issues re-appearing within 30 days on the same device that Tech Nav services were provided on.
- Any service or product that was on your receipt, but was not completed/performed on your device.
What is not covered:
- Any issue not reported within the 30-day window of the warranty
- Issues that are unrelated to the original complaint.
- Any issues that are a result of lack of following technician recommendations
- Any virus or device infection that appears on a device without Tech Nav Security Antivirus
WARRANTY FOLLOW UP IS ALWAYS
TECH NAV SECURITY ANTIVIRUS WARRANTY
What is covered:
- The appearance of any virus, pop-up, malware, malicious software, or hacking attempt on the device within 365 days of the installation of Tech Nav Security Antivirus.
- The warranty also includes a free remote session to fix any issue covered by the warranty with no extra cost to you
What is not covered:
- Any virus or device infection that results from lack of following antivirus prompts or recommendations from your Tech Nav technician.
- Any virus or device infection that appears on a device without Tech Nav Security Antivirus.
YOU KNOW YOU'RE ALWAYS SAFE WITH
NEW DEVICE WARRANTY
The New Device Warranty includes three separate warranties so your computer is protected!
- The first warranty is the New Device 1-Year Warranty!
- This warranty covers:
- Any manufacturer defects or broken parts due to a manufacturer issue.
- This warranty does not cover:
- Any parts broken outside of the warranty window or any parts broken due to user damage.
- The new device being lost or stolen.
- This warranty covers:
- The second warranty is the Tech Nav Security Antivirus Warranty!
- This warranty covers:
- Any pop-ups, viruses, malware, malicious software, or any hacking attempts that appear on your new device in 365 days of installation.
- To see everything that is covered within this warranty, check out the Tech Nav Security Antivirus Warranty section.
- This warranty covers:
- The third warranty is the Repair Warranty!
- This warranty covers:
- Any issues with the set-up of your new device within the 30-days from the service.
- To see everything that is covered within this warranty, check out the Repair Warranty section.
- This warranty covers: